Return Policy

Returns

To return an item you must contact our team for a return authorization within 5 business days from the date you received the item. Returns requested beyond this 5-day window may be subject to our discretion and could potentially be denied. We recommend initiating your return promptly to ensure eligibility.

Return Eligibility

To qualify for a return, your item must meet the following conditions:

Condition: The item must be in the same condition as when you received it—unused or unworn.
Packaging: The item must be returned in its original packaging, including all original tags.
Documentation: You must provide the receipt, order number, or invoice number.

Return Process

Request Authorization: To start a return, contact our customer service department at savvyhabitsllc@gmail.com or call 704-618-5909 to obtain a return authorization number.
Return Shipping: Customers are responsible for the return shipping costs. Please ship the returned items back to our warehouse within 5 business days of receiving the return authorization.
We suggest adding insurance to your return shipment. If an item arrives back to us damaged, it is the customer’s responsibility to file a claim with the shipping carrier. We will assist you with any necessary documentation required for the claim. Please note that we cannot process a refund for items returned in damaged condition. The shipping carrier will be responsible for reimbursing you for the damaged item.
You are eligible for a refund if the return is received to our warehouse within 10 days of your return authorization issued date. Returns received beyond 10 days to our warehouse but within 15 days will be eligible for store credit. We reserve the right to decline a request for a refund or store credit for any item that arrives at our warehouse 15 days and beyond from the date the return authorization was issued.

Important Note

Please note that any return shipped back to us without an Return Authorization number will be denied.

Refunds

Once we receive your return, our team does a thorough inspection. If for any reason we cannot accept your return, we will contact you. Once your return inspection is approved, we will process a refund for the item only, not the original shipping. Your refund will be funded back to the original form of payment your order was placed with. Please allow 5-10 business days to receive your refund. We will email you a confirmation refund receipt.

Merchandise Exceptions

Savvy Habits does not accept returns for certain items. If you are unsure if an item is eligible for return before purchasing, please contact customer service.

Items not eligible for returns:

Presale orders
All items pertaining to food (plates, dinnerware, bowls, melamine, flatware, glassware and serving utensils)
Pillows
Custom Orders (monogram napkins, monogram trays, and special orders: items specifically designed for you, or ordered for you upon your request)
Unlisted Items: In addition to the items listed above, there may be other items that are not returnable. Please check with our customer service team if you have any questions about the return eligibility of specific items.

Exchanges

We offer exchanges. When exchanging an item you will receive credit for the item only, not the original shipping.

Restocking Fee

Some items are subjected to a 20% restocking fee. If you are unsure if an item is subjected to a restocking fee before purchasing, please contact customer service.

Items subjected to a restocking fee:

Furniture
Lighting
Jumbo Fish Bowls
Provence Planters
Unlisted Items: In addition to the items listed above, there may be other items that are subject to a restocking fee. If your return falls into this category, we will inform you of any applicable fees before processing your return.

Damages

In the unlikely event that an item arrives damaged, please contact us immediately to report the issue. We will file and process the claim with the shipping company for your damaged item.

Customers have 5 days from the date of receiving their shipment to report any item that is damaged or defective. Reports made after this 5-day period may be subject to rejection.

In order for us to file a claim with the shipping carrier for a damaged item, please provide the following information:

Picture of the Box: A clear photo of the box in which your order arrived.
Picture of the Shipping Label: A photo of the shipping label on the box.
Picture of the Shipping Materials: A photo of the packing materials used in the shipment.
Picture of the Damaged Item: A clear photo of the damaged item itself.

Please ensure that all pictures are clear and show the requested details. Incomplete submissions may delay or prevent the processing of your claim. Please be aware that shipping carriers reserve the right to deny claims if the required documentation is not submitted.

Important Note:

Do not dispose of the damaged item, or packing materials (including the box, styrofoam, and bubble wrap). These materials are essential for processing claims.In some cases, the shipping carrier may request to pick up the item for further investigation. Until The Savvy Habits provides you with authorization to dispose of the broken item, and packing materials we kindly ask for you to hold on to them until notice.

Refunds and Replacements

If your order arrives damaged, we will send out a replacement. In the unfortunate event that we are unable to replace the item, a refund will be issued. An email confirmation with the refund receipt will be sent to you. Please allow 5-10 business days for the refund to be reflected in your account.

Delivery Acceptance

All refused deliveries are subject to a fee. If you are present at the time of delivery and notice that the package is damaged, please do not refuse the delivery. Instead, accept the package and promptly contact our customer care team to report the issue.

Lost Shipment

If your order has not arrived and you suspect a delay or possible loss, please contact our team as soon as possible. We will assist you in locating your shipment and resolving any issues.

Thank you for your cooperation and understanding.

As always, feel free to reach out to us with any questions during our office hours.